We encourage you to take a moment to read through our frequently asked questions to gain an understanding of how we operate. Whether you are curious about our products, services or policies, you will likely find the answers here. If there is anything you are still unsure about, please do not hesitate to contact us directly.
It’s simple either create a bespoke piece of jewellery with us from a concept you may have.
Alternatively, you can purchase an engagement ring directly on our website.
You can customise any piece by changing the diamond size, quality, shape and colour.
Once you have found the piece you like, simply press the enquiry button. You will be taken to a page where you can contact our team personally.
Or click the link here.
As a family-run business with a true passion for jewellery, we value personal connections with our customers and the community. Our commitment to fair pricing includes keeping lower profit margins than our commercial competitors. We are able to do this with our strong connections with diamond cutters, getting gemstones and diamonds from the source.
While our jewellery is not cheap, we distinguish ourselves from mass-produced options because each piece is handcrafted with great attention to detail, providing the highest quality and longevity at the best available pricing. Our reputation is built on delivering long-term value.
While we are committed to providing the best online service possible, we understand that some customers prefer to see items in person. Appointments to view items can be scheduled at our North Wales shop through booking. Due to high demand, a holding deposit may be required to ensure that the item is available. Contact us to discuss further and schedule a viewing.
Absolutely! We are delighted to help you find the ideal ring in any size you prefer. Your satisfaction is our top priority, and we strive to meet your specific requirements.
For rush orders, just let us know. Once payment is confirmed, we’ll get to work on the item to ensure a quick and seamless process.
Yes, to secure a piece of jewellery, you will need to pay a 50% deposit.
Yes you can, up until the point we source the materials and craft the piece. Once this process has commenced, regrettably, we cannot offer a refund for your deposit.
All our customers are eligible for a free return within 14 days, provided it meets the standards outlined in our return policy.
If the standards are met and you are eligible for a return, we will contact you with the appropriate instructions. Upon receiving the item, we will ensure it is undamaged and matches the condition in which it was sent. Following the completion of the inspection, we will initiate the refund process, transferring the money back into your account within 5 working days.
Unfortunately, we have no control over this and it may take up to 5 days for refunds to appear on your PayPal, bank, or card balance. We will swiftly offer a refund after receiving and reviewing the returned jewellery, and we’ll send you an email to let you know when the transaction is complete.
In the event that you receive a damaged or defective item, we will promptly replace or repair it at no cost, or if preferred, we will give you a refund once our head jeweller examines it. There is a 14-day return window under our regular returns policy. Please take the time to carefully go over our return policies and exceptions listed in the preceding sections before submitting a request for a return or exchange.
We are happy to do all resizing and adjustments free of charge. Please contact us with the correct size and follow our instructions.
After processing your order, we will send your jewellery fully insured with a tracking number and an estimated time of delivery.
Yes, our delivery service is not only fully insured but also entirely free of charge.
For urgent delivery requests, please contact us, and we will take care of your order as soon as possible.
We are happy to accommodate your delivery requirements to the best of our ability. For special requests please contact us and we will do our best to meet your needs.
All of the diamonds are of the highest quality, and all are certified to confirm this. Most of our products are GIA-certified; however, some are IGI, SKD, EGL and EGL certified.
Additionally, all of our precious metals are hallmarked.
At Amethyst and Co, we are dedicated to finding the perfect diamonds for what you are looking for. Our personalised service allows you to express your preferences, guaranteeing that you find the best jewellery pieces that match your taste.
For more information, read our diamond guide.
Due to their rarity, strength, and possible resistance to inflation, diamonds can be considered a good investment. Their demand is driven by their beauty and adaptability, particularly that of colourless diamonds, and by their small size, which makes storage easy.
Natural diamonds are prized for their rarity and unique geological formation.
Although less rare, the introduction of lab-grown diamonds does not reduce natural diamonds’ geological uniqueness and distinct attractiveness in the market.
Diamonds can be created in a lab using chemical vapour deposition (CVD) or high-pressure, high-temperature (HPHT) procedures.
Lab-grown diamonds have the same physical and chemical attributes as natural diamonds, but they are manufactured under controlled conditions.
Amethyst and Co maintain high standards for our jewellery, whether sourcing natural diamonds or lab-grown substitutes.
Although most of our diamonds are natural, for customers desiring specifically lab-grown diamonds, we gladly accommodate. Whatever your preference, natural or lab-grown we are committed to finding the best quality diamonds at the best prices.
Yes, indeed. Once you’ve decided on a pendant, we’ll discuss the chain length, thickness, and style that will look best with your chosen pendant.
We provide 9K and 18K gold in both white and yellow variations. If you have specific requests, please let us know, and we will gladly find it to match your needs.
Absolutely! When you express an interest in a piece, feel free to ask about modifications. Our jewellery is customisable, and our gifted jewellers will craft it to your specifications. Simply let us know what changes you want, and we’ll make it uniquely yours.
White gold is achieved by blending 24-carat gold (75%) and other white metals (25%), also known as alloys, like nickel, palladium or silver.
Rose gold is an alloy made from a combination of pure gold and copper. The most common alloy of rose gold is 75 percent pure gold to 25 per cent copper, which makes 18K rose gold.
We use platinum and 9-18K white, yellow and rose gold. Every piece we have is customisable, so we can craft any piece in your preferred metal.
For all of our customers we offer a 3 year upkeep service, this will allow you to keep your jewellery in perfect condition.
The upkeep guarantee includes a complimentary polish, cleaning, and resizing if required.
For further details, please contact us, and we will provide instructions on the necessary steps to take.
Diamonds may indeed chip. Even though they are among the hardest-known materials, diamonds are not unbreakable. A diamond may crack or even break as a result of particular factors, such as an intense impact or force applied at the proper angle.
To reduce the chance of damage, it’s critical to handle diamond jewellery with care and have a professional jeweller examine and maintain it on a regular basis.
Despite their reputation for endurance and hardness, diamonds are nonetheless susceptible to scratches from other diamonds.
On the Mohs mineral hardness scale, which is relative, diamonds are ranked highest. Scratches may occur when a diamond with a similar or greater hardness comes into contact with another diamond.
Generally speaking, though, diamonds are extremely resistant to scratches from most materials.
If you notice a cracked or chipped gemstone in your jewellery, please contact us right away. To ensure your happiness, our experts will walk you through the assessment process and, if necessary, replacement or repair.
Jewellery and its materials value, rarity, and market demand are just a few of the variables that might affect their value. Value appreciation isn’t guaranteed for all jewellery pieces, even though it may happen for some.
The value of precious stones and metals is subject to various factors, including but not limited to market movements, economic situations, and shifts in consumer tastes.
Making a one-of-a-kind jewellery piece is an exciting journey. Simply contact us to express your interest in a unique design.
Our team will walk you through the process, listening to your preferences, offering design ideas, and working closely with our skilled jewellers to bring your vision to reality. Your vision, our craftsmanship. Let us work together to build something great.
Making a one of a kind piece with us whether its custom or completely bespoke is non returnable. This is because we source the materials on a case by case basis making your piece completely unique. Because of this we cannot guarantee a return for your specially made piece.
Yes, any custom or bespoke piece you order has been personalised for you. To start the journey of creating your custom or bespoke jewellery piece you must secure it with a 50% deposit.
Yes, you can, until we source the materials and craft the piece. Once this process has commenced, regrettably, we cannot offer a refund for your deposit.
Yes, all of our jewellery is completely customisable. If you want to change the type of gemstone, the gemstone shape, the metal colour or something else.
Simply submit an enquiry about the piece and the changes you want, and we will respond with the next steps. We look forward to listening to your ideas and collaborating with you.
The process can vary, typically spanning anywhere between 2 and 10 weeks, depending on the item. Once your order is processed, we’ll provide you with a more accurate timeframe.
Leading bespoke and personal jewellers based in Llandudno, North Wales and Cheshire.
Website designed by Hanmade Studio
Phone/Whatsapp:
+447902 765 542
Email:
[email protected]
Opening Hours:
Monday – Friday: 9am – 6pm
Saturday: 10.00am – 4.00pm
Sunday: Closed
Copyright Amethyst Jewellery Workshop LTD 2024 © | Company number 04466364
Amethyst & Co
Amethyst Jewellery Workshop LTD
39 Mostyn Street
Llandudno, LL30 3NL
